![]() ![]() In response to your concern, I have raised the matter with our development team. ![]() Hello Speccy, I am sorry to hear that you have been experiencing problems with PIA. Reply from Private Internet Access Updated 24 minutes ago Unfortunately not, so back I go to Proton. How on earth do I check the status of the support ticket I submitted? I really thought a paid VPN would be superior to the free version of ProtonVPN I'd been using. 0/5 for the support articles that are either out of date, poorly written, or both. 0/5 for server speed – my dial-up modem from 1995 was faster. 0/5 for obsfucation / multi-hop, that causes many websites to time out. 0/5 for the Chrome extension that completely bars access to the internet with the error: Connection error net::ERR_PROXY_CONNECTION_FAILED 0/5 for MACE which not only blocks ads, but blocks essential content being loaded. 0/1 for the Firefox plugin that results in EVERY page reporting Error code: SSL_ERROR_RX_RECORD_TOO_LONG The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Keeps you safe online by not letting you onlineġ/5 stars for offering 'split tunnelling'. You can also contact our support team by sending and email to the following: Please ensure that you add ATTN: SMR to your ticket subject for us to easily find and identify your ticket. If you are still unable to access our website, please can you inform me where you are located, so that I can check whether your location might have something to do with you being unable to access our website. I do want to inform you that there are some countries where, as a US company, we are unable to operate and these are listed in our Terms of Service here. I again apologies that you can not access our website. We hope to hear from you, take care, and have a great day! Update: Hi Fahad, I am apologies for sending you the same link to our website, my intention was to ensure that you were using the correct url to access our website. Please add ATTN: SMR to your ticket subject for us to easily find and identify your ticket. For us to better help you or investigate the issue please submit a ticket via this link. Hi Fahad, I am sorry to know that you are having issues with your PIA subscription. Reply from Private Internet Access Updated 33 minutes ago ![]()
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